MethodEvery engagement, three stages

The Scaffold Method.

Diagnose what is broken and where, fix it alongside your team, and structure the work so the team owns it.

01 Why a scaffold

Scaffolding goes up, the work happens, and it comes down. What stays is yours.

The problems I take on rarely stay inside one discipline. What looks like one problem in the brief often has its cause in another.

The Scaffold Method is my answer to that kind of problem. I work with your team for the length of an engagement, do the work in your own accounts, and leave nothing that depends on me.

02 The three stages

How an engagement runs

The same order every time. Diagnose comes first and takes one week to one month, depending on the scope. How long Fix and Structure take depends on what the diagnosis finds.

01Stage 01 of 03

Diagnose

Find out what is broken, where, and why. The real cause is often outside the brief.

What happens

I talk to the people who do the work and look at how decisions get made. I also check the website, data, tools, and vendors.

What you getA written, prioritised list of what is brokenThe cause of each problem, and what to fix firstAn agreed plan for the fix

Your team

Shares access and context, and tells me what gets in the way. A few hours of your team’s time.

Who does the workMostly me

MeYour team

02Stage 02 of 03

Fix

Do the work directly, alongside your team, in your own accounts.

What happens

Hands-on work in digital strategy, web design, product management, SEO and AI search, user experience design, or AI automation, wherever the diagnosis points. Decisions made on calls go into the work the same day.

What you getThe fix itself, shippedA record of each decision as we make itYour team working on it with me

Your team

Works alongside me on the real problem, so the knowledge stays with your team.

Who does the workShared

MeYour team

03Stage 03 of 03

Structure

Structure the outcome so the team owns it and can run it without me.

What happens

I write down how everything works, and set standards and process that fit your team. Then I hand over every file and decision.

What you getDocumentation your team will useStandards and a simple way to keep themEvery file and decision, handed over

Your team

Takes the lead. I step back to review until the term ends.

Who does the workMostly your team

MeYour team

We became more structured, roles were clearer, and overall efficiency improved.Melissa Jailani, Digital Experience & Marketing Lead at Government Agency

03 What it isn’t

Three things you won’t get

−A report on a shelf

I do the fix inside the engagement, with your team, so there is no deck for someone else to act on.

−A new dependency

The Structure stage exists so your team can run the work without me. At the end of each term, you renew or stop.

−The same fix for every client

The three stages stay the same. What happens inside them depends on what the diagnosis finds.

04 Where it applies

Same method, two ways to work.

Ongoing · with meDigital ConsultingTwo days a month at minimum, for three months at minimum. Each engagement starts with the Diagnose stage, and then we agree the plan for the rest of the term.How the service works →Fixed scope · unsurmeta.comUnsurmeta Media buildsScoped together, built in three to five weeks, and handed over with every account in your name.Visit Unsurmeta ↗

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